HOW TO ORDER
By e-mail to email@example.com
OUR CONTRACT WITH YOU
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are dispatched, a contract will be made between you and us.
DESCRIPTION & PRICES
The description and prices payable for the items or services that you order are set out in our price list, brochure and or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we dispatch the item concerned or, in the case where we are not dispatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the event that an item has been over charged a full refund of the difference will be given.We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include VAT at the current prevailing rate. Case size may vary. Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. If any other currency is stated, this is subject to currency fluctuations and is an indication only.
HOW TO PAY
We accept Maestro, Visa, Mastercard, American Express or cheques payable to `Thomson & Scott Ltd’ or interbank transfers (by arrangement). Orders may be delayed by transfers of money or by credit card authorisations not being confirmed by the respective banks. Please note that it is the customer’s responsibility to contact their bank to speed up this process if the order is required urgently. Credit cards are always debited in UK pounds sterling. Please note that payment will be taken in full at the time of ordering. Please allow 7 days for cheques to clear and we will not process the order until cleared funds are received unless specifically agreed otherwise in writing. For authorised 30-day credit accounts, we do not accept credit card payments to clear the balance outside the credit terms.
Costs are terms are as per our website, and are made clear when you order. If you have any questions, please contact us by emailing firstname.lastname@example.org.
QUALITY GUARANTEE AND POLICY
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. If you believe a wine to be faulty please contact us by email us at email@example.com and we will be happy to make arrangements to have the wine collected and tested.
RECEIPT OF GOODS
Deliveries should be signed for as ‘Not Examined’ and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither our carriers nor we can accept responsibility for any subsequent loss or damage that occurs once the consignment has been left. Email us at firstname.lastname@example.org.
All wines and other goods are subject to availability. When selecting the wines or other goods from our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
All wines or other goods ordered remain the property of Thomson & Scott Ltd or its associates until payment is received in full.
If you are interested to buy our wines for export, please contact us on email@example.com
RETURN OF GOODS/CANCELLATION
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of £10 for collections will be payable in the UK. If the order has been shipped, upon cancellation the customer will be liable for all delivery charges incurred, and applicable taxes will also be charged back to the customer. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Please email firstname.lastname@example.org.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
SOCIAL MEDIA OFFERS
Thomson & Scott Ltd may offer other services, exclusive offers, discounts, promotions etc. via social media platforms (Facebook, Instagram, Snapchat etc.), hereafter referred to as ‘Exclusive Offer’. Such matters shall be subject to the below terms and conditions relating to such matters in addition to the standard Thomson & Scott Ltd terms and conditions.
The offers listed are available while stocks last, and can only be availed of through our social media pages. Thomson & Scott Ltd reserves the right to withdraw the offer at any time. The offer is limited to one offer per person.
It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. We ask that you don’t share our social media posts with anyone who is under the legal drinking age in their country or whose country prohibits the consumption of alcohol.
To obtain more information please subscribe on our website here or send a private message to email@example.com with an email address and contact number. We will not share your email with any other companies.
Calls may be recorded.
OTHER SERVICES, EXCLUSIVE OFFERS ETC.
From time to time Thomson & Scott Ltd may offer other services, special offers, discounts, promotions etc. together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, discounts, promotions you agree to be bound by such additional terms and conditions.
These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England.
Nothing in these terms and conditions limits or excludes your statutory rights as a consumer. These terms and conditions are subject to amendment – please refer to our website at thomsonandscott.com for the latest version.
Post: Thomson & Scott Ltd, 23 Exmouth Market, London EC1R 4QL.